The LIDODERM® Formulary Hotline and EndoFormularyLink.com provide you with up-to-date LIDODERM formulary status for specific plans in your area.
LIDODERM Formulary Hotline FAQ
What is the LIDODERM Formulary Hotline phone number?
The phone number for the LIDODERM Formulary Hotline is 1-888-LidoHCP (1-888-543-6427).
What are the hours of operation for the hotline?
Live operators will be available from 8am–5pm EST, Monday to Friday. Calls placed to the Formulary hotline before and after the hours of operation will receive an automated message asking to call back during designated hours of operation for assistance with their formulary questions.
What information will the Formulary Hotline operators provide to a HCP who calls?
Live operators will provide the formulary status of LIDODERM for the requested managed care plan by the caller.
Will the Formulary hotline help process Prior Authorizations for plans that require them for LIDODERM?
No. The Formulary hotline operators will provide formulary status only (including if LIDODERM requires a prior authorization) for a specific plan. The operators will not assist in the completion or processing of any prior authorization paperwork. Operators will be able to provide the web site address and contact phone number for the plan in question to allow the caller to gather the necessary information and paperwork to complete the prior authorization.
Will the Formulary hotline provide the co-pay amount for LIDODERM for the requested plan?
No. The Formulary hotline operators will not be able to provide the actual co-pay amount for LIDODERM for the requested managed care plan. As co-pays vary by employers, the operators will direct the caller to contact the employer or health plan directly to get the co-pay amounts and will offer to provide the employer or plan contact numbers if requested.
Will the Formulary hotline provide comparative formulary information regarding other PHN medications?
No. Only LIDODERM formulary status (not comparative information) will be provided to the caller when they call to inquire about LIDODERM for a specific plan.
Will HCPs be able to request promotional materials, samples or a rep visit when calling the Formulary hotline?
All requests for promotional materials, samples or a rep visit will be forwarded to Endo daily and will be processed within 48 hours.